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Customer reviews

Choosing a supplier for glazing products, including bifold doors and sliding doors, has never been more difficult for customers. Where once we led a market with a small number of specialist suppliers, now we sit atop of much larger industry with everyone claiming to be the best.

For more than sixteen years we have worked hard to exceed our customers' expectations at every opportunity.

What makes IDSystems different is our approach, our products and our staff. We have, and will always be, a technically led company. We believe that your home deserves the very best products available, sold to you by the most knowledgable projects team and installed by the most competent installers.

This commitment means that at every step of the way you will be dealing with a member of the IDSystems team, not a third party fitter or random call centre. From your very first conversation with us, through product CAD design, surveyor visit and installation it is our people offering the same levels of outstanding service. Even once your installation is complete it is still our staff you'll deal with should you have any after-sales enquiries.

We pride ourselves on working closely with home owners, architects and builders to provide not only the best products available, but also the best service and complete peace of mind.

...but don't just take our word for it!

reviews-5-stars.pngPS, Essex
An extremely professional installation carried out by your fitters, who were pleasant and courteous. As these doors are a large part of our budget, I am glad I decided to go with your company as the end result is miles ahead of cheaper alternatives on the market. The quality of the materials and attention to detail makes our new extension really special.


reviews-5-stars.pngDM, Surrey
We are delighted with our new doors. From our visit to your display centre all the way through the delivery and installation your team have been exemplary in customer service.


reviews-5-stars.pngAM, Oxfordshire
We had our Grand Slider doors fitted last week as a key part of our on-going self build project here in Oxford. I just wanted to say a big thank you; I am absolutely delighted with the quality of the doors, which work beautifully, and they look very imposing at the front of the house. And the two fitters who did the work were good company, helpful, and most importantly, did a really excellent job. I should also add that dealing with the admin side was also very easy and straight forward.  Doing our own self build (and being very involved as project manager) has been a real roller coaster, but this was one of the really smooth bits!

reviews-5-stars.pngHL, Ipswich
We have been delighted with our dealings with IDSystems from start to finish - thank you all. A special thank you to your installers, they were outstandingly professional and courteous and made the whole experience a pleasure. We will have no hesitation in recommending you in the future.

reviews-5-stars.pngRT, London
The service we received from the beginning was brilliant. Everyone was extremely helpful and responded quickly to all of our queries, which was very much appreciated. The products look great now they they’re in and the installation team were helpful and considerate and worked well with our building team. It was a pleasure from start to finish!


TW, Rickmansworth
The fitters were lovely and meticulous in their work, worked long days and showed me what I needed to know very thoroughly. Your admin staff were also very patient and everyone I spoke to was very helpful. Many thanks!

reviews-5-stars.pngBB, Suffolk
This is the second set of doors we have ordered from IDSystems and the ordering process was very easy again. The staff, including the surveyor were exceptionally helpful and the installation team went out of their way to make life easy for us.

reviews-5-stars.pngSR, London
Great doors, very efficient staff both from ordering to installation. Doors fitted in super amazing time and they work and look beautiful. Very happy customer!


reviews-4-half-stars.pngIA, Bury St Edmunds
Our doors are finally in, after much planning and some lengthy battles with our architect and builders this week feels like a real milestone. The fitters were brilliant, the doors look amazing and our ugly duckling of a house is nearly finished!!

reviews-5-stars.pngEC, Birmingham
Our house is finished!! Thank you so much to IDSystems for your help, support and patience - we love our doors so much and couldn't have done this without you!


reviews-5-stars.pngSH, Kent
Thank you to everyone at IDSystems including the great team of installers. We have been very pleased with the company, products and the staff from start to finish of this job.


reviews-5-stars.pngAG, London
The folding sliding doors with the flush track make both our kitchen and garden seem twice as big as before. We have made the most of the new space and enjoyed big parties with the dining table half in the garden and half in the kitchen!

reviews-5-stars.pngJS, Surrey
The doors are fantastic and the team who fitted them were polite, helpful and good at their job, thanks very much for such efficient service.


reviews-5-stars.pngMP, Essex
We have to say that the whole process of dealing with IDSystems and the various members of the staff involved has been a pleasant experience. All too often, it is unfortunately the case that contractors fail to live up to their promise - but you excelled yourself.

reviews-5-stars.pngRW, Yorkshire
We were very impressed by the design, fit and overall appearance of the door system. Please pass on our thanks to both teams of fitters and especially the surveyor who came to measure the arch originally for his time and accuracy - despite awful weather conditions.

reviews-5-stars.pngBC, Suffolk
A special thanks to your installers, who's diligence and attention to detail far surpassed our expectations... We look forward to using our doors in the summer months ahead!


reviews-5-stars.pngOF, London
I would just like to say how delighted we are with how our sliding doors look. From our initial contact with you to the fitting everything has gone exactly to plan, what could have been a very stressful experience has been exactly the opposite.

reviews-5-stars.pngLS, Dorset
I wasn't sure about the oak folding sliding doors in an oak framed house, but we took the advice of your sales manager and the finished look is wonderful.


reviews-5-stars.pngArchitect, Hertfordshire
Absolutely gobsmackingly fantastic.


reviews-5-stars.pngIEJ, Norfolk
When the salesman visited, we were filled with confidence through his technical knowledge and belief in the quality of the products. From that initial point through to the final installation, we were pleased that we chose your company and would gladly recommend you to anyone.

reviews-5-stars.pngLB, Cambridgeshire
The guys who fitted the conservatory were marvellous and completed the job to my complete satisfaction, a credit to your company.


reviews-5-stars.pngIH, East Sussex
Everyone that I dealt with in your company were so knowledgeable, efficient and helpful that they complimented the end product, excellent and highly recommended.


reviews-5-stars.pngTM, London
I was impressed with your engineers and they were very helpful to our builders on site.


reviews-5-stars.pngTC, Berkshire
The IDSystems staff were so helpful (and patient) all the way through the ordering process and the fitters were excellent. They phoned to let me know they were running late because of heavy traffic and then worked late into the evening to finish the job, oh and the doors look great as well. Thank you!

reviews-5-stars.pngBL, London
We are absolutely thrilled with the doors and throughout your staff provided the excellence service and the installation went smoothly.


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